Privacy Policy

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Vitacore Reserves Ltd ("we", "us", "our") operates the website Jointsjointsao at jointsjointsao.shop. This Privacy Policy explains how we collect, use and protect your personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We collect personal information you provide directly when you place an order (name and phone number), contact us via the contact form (name, email address, message), or interact with our website. We also collect certain information automatically, including pages visited, browser type, and approximate location via cookies and analytics tools (only after you give consent).

2. How We Use Your Information

We use your information to process and confirm orders, respond to enquiries, improve our website, and (with your consent) display relevant advertising. We do not sell your personal information to third parties.

3. Legal Basis for Processing

We process your data to fulfil the contract of sale (order processing), with your consent for analytics and marketing cookies, and where necessary to comply with legal obligations. Under the NZ Privacy Act 2020, we are required to handle your information in a fair and transparent manner.

4. Sharing of Information

We share your information only where necessary: with courier partners to fulfil delivery, with IT service providers who host and support our website, and with Google (analytics and advertising services - see section 10). We require all third parties to handle your data securely.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss or disclosure. Our website is served over HTTPS. However, no internet transmission is completely secure.

6. Your Rights

Under the NZ Privacy Act 2020, you have the right to access the personal information we hold about you, request correction of inaccurate information, and ask us to stop using your information in certain ways. To exercise these rights, contact us at info@jointsjointsao.shop. You also have the right to make a complaint to the Office of the Privacy Commissioner (OPC) at privacy.org.nz if you believe your privacy rights have been breached.

7. International Data Transfers

Some of our service providers (including Google) may process data outside New Zealand. We take reasonable steps to ensure appropriate protections are in place for any cross-border transfers of personal information.

8. Retention

We retain order records for up to 7 years as required for business and tax purposes. Contact form data is retained for up to 2 years. You may request deletion at any time subject to legal retention obligations.

9. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18.

10. Third-Party Services

We use the following third-party services which may set cookies or process data: Google Analytics (website traffic analysis - cookies _ga, _gid, _gat); Google Ads Conversion Tracking (measuring advertising effectiveness - cookies _gcl_au, _gcl_aw); Google Ads Remarketing (showing relevant ads - ad_storage, ad_user_data, ad_personalization under Consent Mode v2); Google Maps (map display on the contact page). All Google advertising services operate under our Consent Mode v2 implementation - advertising and analytics storage is denied by default until you give consent via the cookie banner.

11. Cookies

We use cookies to operate the website and (with your consent) to analyse usage and serve relevant advertising. See our Cookie Policy for full details and how to manage your preferences.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page with the date of last update shown above.

13. Contact

Vitacore Reserves Ltd · 47 Customs Street East, Auckland 1010, New Zealand · info@jointsjointsao.shop · +64 9 887 4321